Terms of service
Thank you for choosing Aes Studio (referred to as "we," "us," or "our"). This Shipping Policy outlines important information regarding the shipping of our products. By placing an order with us, you agree to comply with this policy. If you have any questions or concerns, please contact our customer support.
1. Processing Time:
Upon receiving your order, we require a certain amount of time to process and prepare your items for shipment. Our typical processing time is 4-10 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
2. Shipping Time:
The shipping time refers to the estimated time it takes for your package to be delivered after it has been shipped. Shipping times may vary depending on the destination, shipping method selected, and other factors beyond our control. Please note that these are estimated times and not guaranteed delivery dates.
3. Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier after receiving the tracking number.
4. Shipping Restrictions:
We strive to ship our products to as many locations as possible. However, certain restrictions may apply due to legal or logistical limitations. If we are unable to ship to your desired location, we will notify you and provide a full refund for your order.
5. Order Modifications and Address Changes:
Once an order has been placed, it may not be possible to make modifications or changes to the shipping address. If you need to update any details, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
6. Lost or Damaged Packages:
While we take great care in packaging and shipping our products, we cannot be held responsible for lost or damaged packages caused by the shipping carrier. If you encounter any issues with the delivery of your order, please contact our customer support, and we will assist you in resolving the matter with the shipping carrier.
We strive to provide a smooth and reliable shipping experience for our customers. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support.
1. Processing Time:
Upon receiving your order, we require a certain amount of time to process and prepare your items for shipment. Our typical processing time is 4-10 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience and understanding.
2. Shipping Time:
The shipping time refers to the estimated time it takes for your package to be delivered after it has been shipped. Shipping times may vary depending on the destination, shipping method selected, and other factors beyond our control. Please note that these are estimated times and not guaranteed delivery dates.
3. Tracking Information:
Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier after receiving the tracking number.
4. Shipping Restrictions:
We strive to ship our products to as many locations as possible. However, certain restrictions may apply due to legal or logistical limitations. If we are unable to ship to your desired location, we will notify you and provide a full refund for your order.
5. Order Modifications and Address Changes:
Once an order has been placed, it may not be possible to make modifications or changes to the shipping address. If you need to update any details, please contact our customer support as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.
6. Lost or Damaged Packages:
While we take great care in packaging and shipping our products, we cannot be held responsible for lost or damaged packages caused by the shipping carrier. If you encounter any issues with the delivery of your order, please contact our customer support, and we will assist you in resolving the matter with the shipping carrier.
We strive to provide a smooth and reliable shipping experience for our customers. If you have any further questions or require assistance, please don't hesitate to reach out to our customer support.