FAQs
Products
Why Aes Studio's sleepwear and nightwear?
At Aes Studio, we curate an exquisite collection of products, including sexy nightgowns, sleepwear shirts, lingerie, nightwear, and luxury pajamas, designed to bring glamour and comfort to your intimate moments and redefine your nighttime elegance.
What is the difference between Silk and Satin?
At Aes Studio, we embrace the timeless allure of silk, a natural fiber derived from silkworms, predominantly the luxurious mulberry silk. Renowned for millennia, high-quality silk stands as a symbol of luxury, offering unparalleled comfort and elegance. In contrast, satin, a man-made blend of satin, nylon, and polyester, possesses a delicate nature requiring meticulous care.
Unlike silk's shimmer, satin boasts a glossy appearance, and its manufacturing process results in a dull flat back. It's important to note that satin may shrink or stretch when washed in hot water, necessitating careful handling. For those desiring the epitome of luxury, silk remains the unparalleled choice, a fabric that not only pampers your skin and hair but also enhances your inner natural beauty. Indulge in the opulence of silk at Aes Studio, where luxury meets comfort in every thread.
Order
How do I track my orders?
After your order is dispatched, anticipate an email containing your shipment details, including the tracking number. If, within 2-5 business days from the date of your order, you haven't received a shipping confirmation email, kindly reach out to our dedicated customer service at info@aesstudio.com for prompt assistance.
How long will it take my order to arrive?
At Aes Studio, we strive to ship your order within 1-3 business days.
For USA and Canada, expect delivery in 5-10 business days with express shipping, and for other countries, it's estimated at 12-18 business days.
You'll receive a tracking number via email once your items are on their way.
Do you offer international shipping?
Yes, Aes Studio proudly provides international shipping to most countries and regions worldwide. Upon the shipment of your order, we'll furnish you with the tracking information. Please be aware that deliveries to P.O. Boxes and military addresses (APO, FPO) are not possible. If you have any inquiries, feel free to reach out to our dedicated email at info@aesstudio.com. Please note that due to the current global health situation, some countries have implemented mandatory quarantine measures affecting delivery services. It is advisable to check with your local post office to ensure they can accept deliveries normally.
Why haven't I received an email regarding my shipped order?
Our shipping notification email is automatically generated by our ordering system upon dispatching your order. If you haven't received this email, it may be due to an incorrect email entry or it could be in your spam folder.
Typically, we take 1-3 business days to process and prepare your order before shipping it out. If you haven't received a shipping confirmation email within 2-5 business days from your order date, please reach out to us at info@aesstudio.com for further assistance. Your satisfaction is our priority.